1. Booking and payment
A rental is booked when payment posts and you sign the texted or emailed invoice. We accept Visa, Mastercard, American Express, Discover and debit cards; businesses may pay by check or account invoice. Quotes are all-in: no fuel surcharge, no card processing fee, no removal fee.
2. Event rentals
Event rentals are priced per event, not per day, and cover up to five business days. Weekend events are delivered on Friday (or earlier) and picked up the next business day after the event — Tuesday after a Monday holiday — at no extra charge.
3. 28-day rentals
Jobsite and monthly rentals bill every 28 days at the same rate with one weekly service included. Delivery is charged once; pickup is included. Billing stops on the day you request pickup, and units are collected within 1–2 business days.
4. Date changes and cancellation
Delivery dates can be changed free of charge any time before the truck is dispatched, at the same price, subject to availability. Cancel at least 48 hours before scheduled delivery for a full refund. Inside 48 hours, the delivery charge is kept and the balance refunded. If we cannot deliver for a reason on our side, you receive a full refund.
5. Delivery window
Deliveries and pickups run 7 AM–5 PM, Monday through Friday, in route order, with Saturday runs for urgent jobsite calls. Drivers call about 30 minutes before arrival. Morning (7–11 AM) windows are confirmed the afternoon before. Same-day delivery needs a call before 10 AM and an open route, and carries a fee quoted before payment.
6. Site access
You are responsible for a firm, level, reachable spot on private property, clear of low wires, limbs and vehicles, with gates unlocked and pets secured. Drivers will not drive onto soaked soil or set units on slopes. If the driver cannot deliver because of site conditions, a return-trip fee may apply.
7. Property and units
We are not responsible for damage to pavement, lawns, sprinklers or landscaping at the spot you choose. You are responsible for loss or damage to units beyond normal wear, including tipping, fire, vandalism and moving a unit yourself. Only our crew may move units.
8. Servicing
Monthly rentals include weekly service. Extra or mid-event service visits are billed per visit and quoted first. Do not put trash, diapers or hazardous materials in units; contaminated tanks carry a disposal fee.